Shipping & Returns
GoatNation will ensure that every item is carefully packaged so that it maintains the highest possible quality and it arrives safely at your nominated delivery address.
Shipping Australia-wide (all States and Territories) is an $10 flat rate.
Rest of the World
We can ship to virtually any address in the world. However, there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping for you based on the total number of items and cost of your order including the availability of your items.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
The delivery timeframe in Australia is between 2-12 business days.
Delivery timeframes are estimates only and include handling time, origin postcode, destination postcode and time of acceptance and will depend on the shipping service selected and receipt of cleared payment.
Delivery times may vary, especially during peak periods or if Public Health Orders are in place.
Change of Mind
GoatNation does not offer refunds for change of mind. If you would like to return your item for another product or store credit, you are liable for any and all shipping costs. The item must be returned to GoatNation in exactly the same condition it was received by the customer.
You must contact GoatNation to discuss any exchange within 30 days of receiving the item at your nominated address.
GoatNation reserves the right to refuse any return of an item due to change of mind.
Incorrect, Damaged or Defective Items
Items sometimes become damaged in transit or there is some form of manufacturing defect that makes the items unfit for their intended purpose. If this is the case with your item, please contact GoatNation immediately via the email [email protected]
In this instance, we may request photographic evidence of the parcel and/or the item that has the issue. We will review the photo and contact you at our earliest convenience to discuss the options available.
GoatNation will only issue refunds, exchange products and/or issue store credit if the damaged or defective item is returned to us in exactly the same condition it was received by the customer.
GoatNation reserves the right not to reimburse postage costs unless it expressly approves of the item being returned to us, therefore, it is very important that if your item is defective or damaged, you must contact us within 30 days of receiving that item at your nominated address to discuss next steps.
All refunds are at the discretion of GoatNation. Unless your item is deemed defective or is different from what was advertised you will not be entitled to a refund.
In the event of a refund, you will receive your money in the same manner and currency in which you paid (PayPal).
How a refund is credited depends on how the original payment was made.
If you paid with your bank account (eCheck or Instant Transfer) or PayPal balance, the money will go back to your PayPal balance.
If you paid by credit card, the money will go back to your card. It can take up to 30 days for the refund to show up on the card statement.
Refunds are issued in Australian Dollars (AUD) at Paypal’s current currency exchange rate. GoatNation is not liable for any variation in amount refunded due to exchange rates.